Conveyancing .. the legal process for buying, selling, and remortgaging properties

Privacy Policy

We update this Policy from time to time so please do review this Policy regularly. This policy was last updated on 10th July 2019.


Privacy policy

This policy (together with our Terms and Conditions) sets out the basis on which we will process any personal data that you provide to us. Please read it carefully.

Data Controller

For the purposes of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (“GDPR”), the data controller is Value Conveyancer Ltd. 19 Doncella Close, Chafford Hundred, Grays, Essex, England, RM16 6HB

The types of personal data we collect and use

For the purpose of providing you with a conveyancing quote the following information is collected:

For a conveyancing quote:

Your name, telephone number and email address

Your address and any address related to the conveyancing instruction, such as the purchase or sale address.

The nature of the conveyancing transaction for which you require a conveyancing quote, and some details relating to the property

The name of any mortgage lender you will be using.

To instruct a conveyancing firm to deal with your conveyancing:

Personal data about other named applicants for the conveyancing service is collected. You must have their authority to provide their personal data to us and share this data protection statement with them beforehand, together with details of what you have agreed on their behalf.

Details of any lenders involved in your transaction, and the relevant loan amounts, will be required too.

Providing your personal data

Providing your personal data is optional. We will only process your personal data with your consent. If you give us consent to process your personal data for the purpose of obtaining a conveyancing quote, proceeding with your conveyancing instruction, and for passing to our panel conveyancer, then you may subsequently opt to withdraw that consent by notifying us in writing. If you do so, we may be unable to provide you with our services.

Processing your data

Your personal data is processed in the following ways:

Providing the conveyancing services

Your personal data is passed to Hoowla Ltd in order to quote on behalf of our panel conveyancing solicitor; and to later instruct that same same solicitor should you decide to proceed. No data is stored on this site.

Hoowla’s registered office address is 34 Alexandra Road, Gorseinon, Swansea, SA4 4NN. Company number 08541543.

Their Privacy Policy can be found here

Their Data Protection Officer is Adam Curtis who can be contacted on the details below:
Phone: 01792 687146
Post: 54 Mansel Street Swansea SA1 5TE


The conveyancing is carried out by LPL, a division and trading name of Read Roper and Read. Read Roper and Read is a partnership Authorised and Regulated by the Solicitors Regulation Authority under registration number 44062. The Partners of the firm, Andrew G Kay and Andrew D Fairlie, are solicitors of England and Wales and are bound by the rules of professional conduct.

Their offices are at Alberton House, 11th Floor, St Mary’s Parsonage, Manchester M3 2WJ.

Phone: 0333 3055 189


Their Privacy Policy can be found on section 15 of this document


Value Conveyancer Ltd/ will only use your data to contact you in respect of the quote you have asked for. Your data is processed under the ‘legitimate interest’ basis of GDPR to ensure our service, which is free to all users, is commercially viable.

This data comprises of your name, email address, telephone number and details of the conveyancing transaction you have requested a quote for.

Where your personal data is stored

All reasonable steps are taken to make sure that your data is stored securely and inside the European Economic Area (“EEA”). The EEA consists of the 28 EU Member States plus Norway, Liechtenstein and Iceland. However, there may be times when the data collected from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).

By submitting your personal data, you agree to this transfer, storing or processing. All steps reasonably necessary are taken in order to ensure that your data is maintained securely and in accordance with this privacy policy and applicable data protection law

How your personal data is used:

Your data is processed in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To allow you to receive updates on your conveyancing transaction as your transaction progresses.

To contact you if necessary in relation to your quote or your conveyancing transaction

To inform you of any changes to our website, services or goods and products

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time

Your personal data is held in relation to a quote as long as is necessary for you to make your decision as to whether to use our quote, or until you request us to delete it by emailing our processors on After you delete your data, they may not immediately delete residual copies from their active servers and may not remove information from their backup systems. Generally, they will retain your financial data and personal data for a reasonable period, or for as long as the law requires.

Your personal data in relation to a conveyancing instruction must be held for the statutory legal period required after legal completion of your conveyancing transaction.

Disclosure of your information

Based on your consent, your personal information may be disclosed to third parties in the following circumstances:

If we are under a duty to disclose your personal data, for example to a Government agency, to comply with any legal obligation, or to enforce our Terms and Conditions or to protect the legitimate rights, property, or safety of us our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If you ask us to appoint a conveyancing solicitor or licensed conveyancer for you then we will share your personal data with that solicitor or licensed conveyancer. Once you have instructed us to appoint a solicitor or conveyancer to act for you these companies have their own privacy policies and we do not accept any responsibility or liability for these policies.

Our site may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data breach notification

On becoming aware of a data breach, our data processors (Hoowla) will notify the affected users within 72 hours and any other authorities where appropriate.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Your rights

You have the following rights in relation to the processing of your data:

The right to be informed about our processing of your personal data

The right at any time to withdraw your consent to our use of your data, but if you do so we may no longer be able to provide services to you;

The right to ask us not to process your personal data for marketing purposes;

The right to access the information we hold about you and to be provided with a copy. If you make more than one such request, we will be entitled to charge a reasonable fee for the second and subsequent requests;

If you consider that any of the information that we hold about you is inaccurate, you have the right to ask us to rectify that inaccuracy;

If you consider that the information that we hold about you is incomplete, you have the right to ask us to complete it;

The right to be forgotten i.e. to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it.

The right to ask us to suspend processing of your data if: you consider that it is inaccurate; or its processing is unlawful but you do not wish us to delete it; or we no longer require the data but you need us to keep it for a legal claim; or you object to the processing and we are verifying whether we have a legitimate reason to continue processing it.

The right to be provided with a copy of the data that we hold about you in a commonly used electronic format.

If you wish to use any of these rights you can contact us on us by email at or in writing to Value Conveyancer Ltd, 19 Doncella Close, Chafford Hundred, Grays, Essex, England, RM16 6HB. Our Data Protection Officer is Simon Dunn

You also have the right to bring any concerns about our processing of your personal data to the Information Commissioner’s Office (“ICO”). The ICO can be contacted by telephone 0303 123 1113.

You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner’s website at

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

We process your data under the ‘contract’ basis of GDPR.

We use information held about you in the following ways:

To provide quotes to our website users.

To carry out our obligations arising from any contracts entered into between you and us i.e. to appoint a solicitor from our panel and to update you of progress of your transaction.

To notify you about changes to our service.

We process your data under the ‘contract’ basis of GDPR.

If you ask us to appoint a solicitor to act for you in your conveyancing transaction we will provide the solicitor firm with your personal data and the details of the conveyancing transaction.

All business agreements, contract and other related documents will be retained for as per Section 5 of the Limitation Act 1980.

This website is owned by and forms a part of the business conducted by Value Conveyancer Ltd, company registration number 09221971. We are partnered with LPL (a trading name of Read Roper & Read Solicitors) who have been awarded the Law Society's Conveyancing Quality Scheme accreditation. More information can be found here.